Most Popular Product Feedback Tools: Overview - Mopinion (2023)

Product feedback is feedback shared by your users about their experience and satisfaction with your product. This kind of feedback is collected in a variety of ways including digital feedback surveys, customer interviews, customer support tickets, review ratings, social media, etc. Though for the purposes of this article, we'll focus on the first method - digital feedback surveys.

This particular type of feedback is collected in a variety of ways and is often focused on a specific product goal, such as product launch, product development, user engagement, or even user testing (ie introducing new services, features, and upgrades).

So the question is what kind of tools you should choose in terms of collectingproductfeedback?

In this post, we dive into four categories of product feedback tools, including:

Bron: Mopinion

While Mopinion is not entirely focused on product feedback, many of its users use this comprehensive user feedback tool to collect and analyze product feedback, such asMeisterTask,NCSAiabhor. Mopinion is a great solution that collects and analyzes feedback from your main digital channels: websites, mobile apps and email campaigns - all in real time. Mopinion is your helping hand in understanding customers or colleagues. A user-friendly interface allows you to create, design and configure feedback forms the way you want.

You can also target these feedback forms to specific groups of online visitors and gain insight into why they aren't converting. Your feedback can then be visualized on customizable dashboards and graphs for advanced analysis.
To take it a step further, digital teams can use intelligent alerts to share these feedback elements and take timely action.

Prices:Mopinion offers a variety of pricing packages for today's digital business. Mopinion's Growth Package starts at EUR 199 per month, followed by the Turbo Package for EUR 499 per month. Mopinion offers tailor-made offers for companies.

Interested? Start your free trial today or book a demo.

Bron: Instagrambug

Instabug empowers teams to launch products with confidence through comprehensive bug and crash reports, performance monitoring, and real-time user surveys and feedback. This product feedback tool can also help you increase your response rate with user surveys because the surveys appear directly in the user's applications.

Prices:The basic package starts at $149 per month, the professional package at $249, and Instabug creates a personalized offer for the premium package.

Web page: www.instabug.com

Izvor: Interkom

Intercom serves as a platform for behavioral targeting and notification. Through live segmentation (live customer behavior information), this product feedback tool provides the user with details such as who is using the product and can send behavior-based in-app messages and emails. Users of this tool can also manage all support requests coming in through any channel through the team's inbox.

Prices:There are a number of different packages that only give access to certain functions (for example, sending targeted messages). The whole package costs $155 per month

Web page: www.intercom.com

Source: Love

Pendo is a versatile and simple product feedback tool. This tool helps users make product decisions and prioritize features. This is done by asking users for feature suggestions. Once submitted, other users can view feature ideas, vote for them, and add their own ideas to the feedback form. Pendo has a dashboard where users can analyze results and see which features are popular or highly rated by customers.

Prices:The starter pack costs $199 per month. However, enterprise level packages are also available (pricing on request).

Web page: www.pendo.io

Source: productbord

productboard is a product feedback tool that allows users to collect feedback from team members and customers on new product features so that they can prioritize products for development. This can be done using a feedback marker that links feedback to features and/or different parts of the website. This tool allows users to manage product development, product marketing, and launch activities from one place. productboard integrates with several popular agile planning tools such as JIRA, Trello, and Pivotal Tracker.

Prices:Prices range from $49 per month to $99 per month, depending on the package you choose.

Web page: www.productboard.com

Bron: AskNicely

AskNicely is another tool offered by NPS software that summarizes your product feedback into an easy-to-use dashboard. It offers simple surveys that can be sent to your website or app or via email, so you can collect user feedback on a daily basis. As a product manager, AskNicely enables you to share insights with your entire team. The tool has live reports so you can see at a glance which areas are creating a positive user experience and which are impacting your product.

AskNicely allows your team to respond instantly to customer feedback, either within AskNicely itself or using your CRM.

Prices:Prices vary - contact AskNicely to book a demo and inquire about pricing plans.

Web page: www.asknicely.com

Bron: Userpilot

Userpilot is a customer success tool that doubles as a product feedback tool. Ideal for onboarding users through advanced segmentation, users can shape and personalize the onboarding experience. In addition, they can primarily collect product feedback through NPS surveys. It gives CS teams and product managers the insights they need to optimize the user experience.

PricesUserpilot offers three plans: Traction ($249 per month), Growth ($499 per month), and Enterprise ($1000 per month).

Web page:Web page: www.userpilot.com

Izvor: SmartCarrot

Another customer success tool is SmartKarrot. SmartKarrot is an intelligent platform that enables users to operationalize and scale customer success. However, it also offers a nice, built-in product feedback tool. In addition to push notifications and emails, users can also take advantage of behavioral triggers, NPS surveys, and qualitative feedback surveys.

Prices:Prices available on request. However, there are several packages to choose from.

Bron: Brightback

Brightback is a customer retention automation software that serves both customer success and product management initiatives. Using a custom bounce page, this tool allows users to learn more about why their customers are bouncing. The site, personalized using segmentation, collects insights into customer behavior, including real-time alerts when a customer cancels.

Prices:Brightback offers several packages, including: Essential ($250 per month), Performance ($2000 per month), and Enterprise (custom).

Web page: www.brightback.com

Bron: Gainsight
Gainsight - called one of the "hard" tools for customer success and product experience - CS is a tool that also collects great product feedback. Gainsight is primarily focused on preventing customer churn and organizes, categorizes and predicts customer behavior. With this feature, the tool quickly learns customer behavior and all possible outcomes.

Prices:Prices are available on request.

Web page: www.gainsight.com

Bron: ProdPad
ProdPad is a business planning and product feedback tool that allows teams to share ideas about specific products. All suggestions and feedback are stored in the ProdPad product backlog, allowing users to quickly access specific items when needed. This tool also provides users with a timeline view that shows the latest news about a particular product.

Prices:This ranges from $99 per month (small businesses) to $2,499 per month (large businesses). There is also a premium package for mid-sized businesses at $299 per month.

Web page: www.prodpad.com

Bron: Canny.io
Canny is a product feedback tool that allows users to create boards where visitors can also post messages. It is a simple and uncluttered tool that allows users to communicate one-on-one with visitors. Canny also saves user profiles (where previous posts/comments are stored) so that visitors only have to log in once. In addition, there are voting options, user reports (sent to your email weekly), tagging options, customization options, and more.

Prices:Depending on the number of users, prices can range from $50 per month (100 users) to $500 per month (10,000 users)

Web page: www.canny.io

Source: 10+ (Zehnplus)
10+ is a Swiss community platform ideal for product feedback. With 10+ you can advertise and sell your products, create an identity around your services, as well as your products and communication with your customers. The platform gives you a 360-degree view of how your community members interact - whether they're posting replies, sharing content, or providing product feedback.

Prices:Depending on the number of users, prices can range from $50 per month (100 users) to $500 per month (10,000 users)

Web page: www.zehnplus.ch

Bron: Userzoom
Every product manager knows that user testing is the key to product development and improvement. User testing helps product managers analyze and especially understand why and how users use their product. This way you always know where your problems lie.

However, finding the right users for these tests often proves to be a challenge. User Zoom can help you overcome this challenge. It's a user testing tool that manages the logistics of recruiting respondents and provides a testing platform so you can spend more time researching and analyzing results. You can ultimately concentrate better on your product.

Prices:There are three plans starting at $499 per month.

Web page: www.userzoom.com

Source: User testing
UserTesting enables any organization to deliver the best user experience based on human insights. UserTesting's on-demand Human Insights platform enables companies across all industries to make accurate, customer-centric decisions at any level, at the speed their jobs demand. With UserTesting, product teams, marketers, digital and customer experience executives reliably and quickly create the right experiences for all audiences, increasing brand loyalty and revenue.

Prices:Price on request.

Web page: www.gebruikerstesten.com

When choosing the right product feedback tool, it's important to consider a number of different factors, including the size of your team (e.g. how many internal employees will be involved), how you want to receive data (e.g. ) and do you want it to be interactive (e.g. users can comment/vote on feedback items)?

We hope this review has given you some inspiration in choosing the right product feedback tool. If you have any suggestions or know of any other product feedback tools, feel free to leave them in the comments below.